For over a year now we have seen the rise of chatbots all over the planet and in many different industries. The same trend is being seen in the Cloud and IT market, especially since we've been working with Amazon Web Services very closely. Last year, there has been the "AWS Serverless Chatbot" competition where one tool left the jury absulutely breathless: opsidian.ai.
At Nordcloud, we are working closely with the team at Opsidian.ai to get the latest and best out of using chatbots for both our customers and our own operations teams. Especially in the context of our Managed Cloud Service, this is a highly relevant aspect. We integrate with our customers on a deeper level and partner more closely through the use of chatbots and the related features and functions. In this blog post we want to describe some of these aspects and encourage all of you to take a look at opsidian.ai in the near future.
Enabling real ChatOps
Opsidian helps you monitor and manage your AWS Infrastructure from Slack. Opsidian is a part of increasingly popular trend, called ChatOps. ChatOps is about bringing your DevOps work to your chats and conversations within a team. You can, for example, deploy code, monitor servers, close issues in a bug tracker just by talking to a chatbot, which understands natural language or special commands. We have recognized that trend and Opsidian.ai was born - an AWS chatbot developed jointly with Nordcloud to manage AWS environments directly from Slack channels.
With Opsidian.ai you can bring your everyday cloud mananagement and monitoring tasks to where you team is - a Slack channel. This way, team members gain a better visibility into the discussed items and accelerate change by having a common view on a problem.